Nothing personal will be reset. I also suggest checking out our awesome Troubleshoot and Resolve tool. Turn Off Phone Noise Cancellation. Feel free to reach out to us if you have any additional questions or concerns. Check the sound on your device. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. The software tells your iPhone what sounds to play and when to play them. I had the use my insurance and get a replacement iPhone 6s, New to the AT&T Community? If an iPhone system software update to iOS is available, install that … By powering your device off and back on, this can assist the device to refresh its system. I would love to provide additional details to resolve the matter. Although I am pleased to hear you were able to get a replacement using your insurance, I regret to hear you are having these call issues! I am glad to hear you have attempted those troubleshooting steps. Remove all screen protectors, films, or cases from your device. Use a bright light and a magnifying glass to check that the voice inlet hole at the bottom of the phone is not blocked with lint or dust. Since it is a new device, I would also recommend resetting your network settings. All rights reserved. Awesome! This can also help the phone to connect properly to our network. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. You can perform this by tapping Settings > General > Reset > Reset Network Settings. They probraly send another replacement, work something out. Try using the earphones with the microphone attachment on a call and check that you can be heard properly. If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker Clean your receivers and speakers. Go to Settings > Sounds (or … We are always happy to support you. Start by visiting the. ©2020 AT&T Intellectual Property. When this happens, the iphone treats your voice like background noise and attempts to filter it. Update iOS System Software. Please let us know if you have any additional questions or concerns. I had the use my insurance and get a replacement iPhone 6sBrand new phoneWhen I am talking on the phone, people say I sound muffled or in a tunnel. The additional steps can further assist this muffled call problem. If not, contact insurance company, tell them replacement phone not working right. Ask a question! The hardware (the physical speakers) then plays the noise so you can hear it. To utilize calling on your device is one of the most important functions. Did it solve your problem? If so then there is a problem with the phone's internal microphone or perhaps the voice inlet hole at the bottom of the phone is partially blocked with lint or dust. More specifically the mic between the flash and rear camera. I am absolutely confident this will help improve the sound of your calls. Open the Settings app on your iPhone. Still need help? Our 1.4 million members typically respond within 1 hour. Since you have noticed the problem to begin, have you attempted to reboot your phone? *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Go to the General and tap … A muffled iPhone speaker can be the result of a software problem or a hardware problem. This will also reset your Wi-Fi networks and passwords, cellular settings, and VPN/APN settings you’ve used before. If your iphone case has a lid which folds over, it can partially cover one of the microphones. We can’t be sure what type of problem this is yet, so we’ll start with the software troubleshooting steps. If you cover the mic completely, noice cancellation is disabled and your voice will sound normal.