Alex McBain. The second purchase from a different Walmart reseller had the same problem (by the way, he was unable to return the first phone since he did not realize that the return period was only for two weeks). Other symptomps of this issue is that your microphone doesn't work, trying to record a video will result in no sound in the video. I can hear voicemails fine on the regular speaker so i know it works i can hear music through apps such as iheart. Guys we can stop this issue, Apple is at fault. Then turn it on again, put pressure on the screen as shown in the image as the phone starts to boot. If the microphone doesn't work in a specific app Go to Settings > Privacy > Microphone. The same happened to my IPhone 7. 05/05/2019 by You can cut on Apple iPhones all you want .I switched to a brand new Samsung s7 edge and after all it is a phone, the microphone didn't,t work half the time during phone calls .I sold it bought a used iPhone 6s and it is faster than the galaxy s7 edge and the battery life is better. Sign the petition I will provide a link later today and get everyone that has iPhone 7 to do the same. The hurdle is the first two weeks, once past this it all becomes second nature again so perseverance pays. Apple disgust me. What replacement did they give you? Brandon Peterson. Phone behaves normally after that. Literally nothing worked to fix this. I intend to use my device for at least another year or 2, to justify the high price of the device. Not a small sample size. By “resetting” do you mean putting the phone all the way back to factory settings? Initially, we got the same issues as everyone else did and tried every possible fix. Removing the SIM card and resetting worked! Assuming that the physical microphones are working fine but still you cannot hear audios and sound outputs from your device, you can put the blame on the software. When i try to restart the phone since i read several places after several restarts it started working it takes forever to start back up stays on the apple logo for quite a while. It sounds as if you have a "Classic" Audio IC issue that will require microsoldering for repair. I have the same issue. You can google it to find out. Wilder Hume $free.99!! Then they said they would give me 50 dollars store credit because my camera is scratched in the back :/. So I have an iPhone 7, and it has never given me doubts until a few days ago. Plz no” cuz its not that simple for me, i dont like to sit down and wait for the update or whatever, or even to repair it. Try a normal phone call, as soon as the phone starts to dial, press in the same place and see if it works, if it does, it is the Audio Chip IC, Other tests you can perform, Record a video front & back & press the screen, Record a Voice Memo & press the screen. Give it a try, better than shelling out £££££ to apple if you don’t have Apple+ protection. If the microphone test was a success or you have confirmed that your iPhone 7 microphone is working, then you need to deal with software issues. I then erased the phone and restored from a backup, did not work. That’s exactly right, they do this on purpose. @jannelee123. @wildcardwade. I can’t make /receive calls, Facetime, any in-app calls eg FB messenger, whatsapp, cannot voice record, recording video has no sound. sam caspian. 01/02/2019 by Not under warranty already and I’ve tried hard reset, reset network settings etc. Mine did the same thing about a month after warranty I wanted to smash it. Apple is completely in the wrong for this issue and hasn’t owned up to it. I've now swapped over to android and I have to say it's really good. Weng Yue Siew, 2 weeks after warranty run out mine as done the same now have a very shiny 128gb paper weight, I’m using mine with Bluetooth kinda a pain in the ass but at least u can make and receive calls. I am considering never buying an iPhone again and possiblt boycott Apple (in the last 10 years I have spent over £6,000 on their products, that's enough!). My brother has also an iphone 7 but he is experiencing no issues after the update. 10/20/2018 by @wilderhume. @tiggerlator, my iphone 7 which is on 11.4.1 has the greyed out speaker.