credit by exam that is accepted by over 1,500 colleges and universities. At times, it’s useful to not speak at all. addSize([0, 0], [[300, 250]]). For instance, the patient might stop being honest about medication use or side effects in future conversations. Background and aim: Therapeutic communication, the fundamental component of nursing, is a complex concept. 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By engaging in effective verbal and nonverbal communication and adopting therapeutic communication techniques, such as conflict resolution, active listening and imparting information to the patient, better patient health outcomes can be achieved. just create an account. The nurse does not brush off the patient's request as a minor event of her day, and with active listening techniques, she gains the trust of the patient. Nurses must devise individualized interventions that mitigate fears and provide emotional support and empathy toward patients. Log in or sign up to add this lesson to a Custom Course. A lack of empathy and authentic interest by a nurse can increase anxiety among patients and compromise positive clinical outcomes. At times, it’s useful to not speak at all. Enrolling in a course lets you earn progress by passing quizzes and exams. 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Tech and Engineering - Questions & Answers, Health and Medicine - Questions & Answers, Working Scholars® Bringing Tuition-Free College to the Community, Comprehending or understanding what the patient is saying, Retaining the information provided by the patient, Using the information provided by the patient to respond in a caring and appropriate manner or propose a solution. There are a variety of therapeutic communication techniques nurses can incorporate into practice. study Study.com has thousands of articles about every Ms Kapoor has masters degree in nursing education and has taught professional nursing and vocational nursing students in both private and community college set up. googletag.defineSlot('/21733458972/AN_PopupInterstitial', [[640, 480], [300, 250]], 'div-gpt-ad-1579275482351-0').defineSizeMapping(mapping).addService(googletag.pubads()); Attentive listening … National Diabetes Month courses that prepare you to earn We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. - Definition & Policy, What is Indigent Defense? Therapeutic communication (TC) is a process where communication techniques are being used to promote the wellbeing of a patient in a nursing care profession. {{courseNav.course.topics.length}} chapters | In nursing, communication is important because it determines the outcome of patient-nurse interactions. Attentive, Active Listening. 's' : ''}}. googletag.pubads().enableSingleRequest(); Let's review. Select a subject to preview related courses: Every nurse knows how important medication compliance is, but if the nurse in the previous example had responded by complaining or chastising the patient, the conflict could have escalated. Nontherapeutic Communication in Nursing: Techniques, Types & … In nursing, conflicts or disagreements can occur when patients perceive a threat to their needs, interests, or concerns. Communication is a two-way process where an exchange of ideas, thoughts, and emotions takes place through verbal or nonverbal signals. The nurse wants additional information from the patient so she can more easily assess his health and situation. addSize([470, 400], [[300,250]]). To learn more, visit our Earning Credit Page. From the online BSN to online DNP, the programs provide nurses with a challenging, flexible learning environment that accommodates personal and work schedules. This lesson explores examples of therapeutic communication techniques in nursing, including active listening, conflict resolution and imparting information to the patient. Active listening starts in the introductory period when a nurse begins interacting with the patient. 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Instead, this nurse resolved the conflict in an effective way by thanking the patient for communicating, showing understanding of the patient's emotions and concern, seeking clarification about the problem and developing a solution to the conflict. The goals of therapeutic communication are to help a … Do Private Schools Take Standardized Tests? The following example demonstrates the importance of patient-centered health education.