Effective communication will sometimes include negotiation. As an HR manager, you use your analytical skills to tap into impactful data and understand the total time and cost to hire employees, identify patterns that might cause employee turnover and point out common trends and themes from employee feedback surveys. In some HR roles, you'll act as a de facto manager for many people, even if you aren't the one who writes their annual performance appraisals. None of them are easy, and no one enters an HR job with the ability to do all of them well. Part of showing empathy and compassion as an HR leader is being a good listener. You need to switch back and forth at a moment's notice because you will deal with crises often. You'll coach and act as a confidant for managers; you'll need to help them manage their people. HR managers have access to a significant amount of sensitive information related to employees’ personal and professional lives. And organizations that value their employees understand the importance of offering team members affected by layoffs outplacement solutions, which enable departing employees to find new jobs sooner. But, in most companies, you're responsible for many things at the same time. You have to be able to step away from the affirmative action report right now to help an employee who just got word that her mother was in a car accident and then come back to the report, 30 minutes later. HR Manager’s role is to interview and hire candidates based on their skills and talents. Walgreens Sued By EEOC For Disability Discrimination. At most organizations, an HR manager is seen as a trusted resource to whom employees can turn when they have questions or concerns. All the policies and procedures comply. Yes, the insurance company itself will happily help employees, but you need a solid understanding of how different plans work to help employees with their benefits. Qualities of HR Manager Qualities of HR Manager are Sympathetic Attitude, Quick Decisions, Integrity, Patience, Formal Authority, Leadership, Social Responsibility, Good Communication Skills. Measurements to confirm the viability of HR practices and programs are more vital than ever. This is a reasonable workplace accommodation under the Americans with Disabilities Act. Understanding where to find great candidates, and how to bring them on board is a critical HR skill. Sorry! Accessed July 29, 2020. Suzanne Lucas is a freelance journalist specializing in Human Resources. You need to know what to say and how to say it, and how to support a manager through a termination. HR managers that embrace the latest technology and have a grasp of analytics can help drive business efficiencies and stand out from other candidates when looking for new HR manager roles. HR managers are not lawyers, nor do they need to be lawyers. Communication skills. In some cases, an employee might approach you with a concern in the hopes that you will be a sounding board as they figure out the problem on their own – rather than expecting you to share an immediate solution. HR leaders are responsible for ensuring company policies are clear and concise and have many other responsibilities that require effective communication skills – such as interviewing candidates, leading presentations and managing conflict resolution, among others. Because every candidate will walk away from his application process with feelings about your company. Like the compassion example above, HR managers are often faced with on the spot decisions that have legal consequences. Let’s start with the basic skill of the HR team and the HR manager, which is communicating with the employer and the employees. foster an agile workforce with continuous talent mobility. related content: why talent mobility is both a moral and business imperative. To be an effective HR manager, you must be capable of handling sensitive information appropriately and only divulging it to authorized people while keeping the employees’ best interests in mind.