Just purchased a new controller "Heavy Duty 3 Wire Wide Probe Thermostat Control Cord fits Electric Smokers and Grills" made by Univen, sold by Goodman's, through amazon for $29.49. So far the only thing I can get from masterbuilt is an email telling me to go on their website for troubleshooting and to order the parts I need off the website. "Bilingual customer service" 5.0 ... Glassdoor has 5 Masterbuilt Manufacturing reviews submitted anonymously by Masterbuilt Manufacturing employees. At this point I dont even care but Ive paid and have no idea where or when this will arrive!? Most commonly, consumers tend to contact Masterbuilt to ask questions about: Product/ Service, Request for Information, Return/ Replace. I have the XXL I was frying a 15lb turkey. Review #2293827 is a subjective opinion of poster. There is not enough information available to create the chart. I just want my smoker fixed shouldn't be this hard.. Review #2289759 is a subjective opinion of poster. The XXL turkey fryer holds a 22lb turkey half way through it stopped frying, I was hoping to be able to talk to somebody on troubleshooting my master built my chest got it and fired it up and its not holding to the temperature I said I will go up above Ill open up the vent it would start dropping quickly I shut the vent it will come back up. While Masterbuilt has a stand-alone reputation for build quality and other … This has been going on for weeks. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Review #2288514 is a subjective opinion of poster. I added some kaowool insulation to the bottom outside and it holds the heat considerably better. Review #2279876 is a subjective opinion of poster. Review #2302278 is a subjective opinion of poster. First if all I can't register my product because I have misplaced the receipt. At 2:15 pm there has been no return call. Had to replace the receptacle twice, plug would get too hot and actually melted the inside of the receptacle. Review #2308882 is a subjective opinion of poster. What the heck? ... On the corporate side, the automated side of the customer service line could have been less of a maze. It wouldn't go above 150 degrees even on the highest setting. Some of my favorites were smoked thanksgiving turkey and homemade smoked salmon. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. • I’ve been a loyal customer for 5-6 years telling many a backyard griller how wonderful smoking meat is and how easy it is to use MB products • I’ve owned at least three previous MB electric smokers (two generations), one a warranty replacement for a temperature sensor / motherboard that was not performing properly If at any point you need help with your Masterbuilt smoker, the company has a customer service team available from 8 a.m. to 5 p.m. Monday through Friday at 1-800-489-1581. The ease of use, without much time required to get up to speed, and the versatility of being able to smoke low and slow—as well as sear … Review #2287952 is a subjective opinion of poster. What a joke.The very worst customer service I have ever dealt with,hours and hours spent just trying to break through their automated system to simply be put on hold for more hours.The regular 800 number actually suggests to call another 800 number to get direct service … I'm not totally sure that this is completely dangerous, but it is a support rack that is stuck in contact with an electrical heating element and I can't get it to bend back. Full sized and solid assembly is a definite plus. Masterbuilt customer service is terrible to deal with. Thank You for Your Reply! I get online and get nothing! A little over a year, and just out of the warranty period, the element already stopped working. The algorithm is subject to change in future. I bought this as a Christmas gift for my hubby. Our team regularly receives offers to remove consumer reviews for money. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on December 31, 2017. Reviewed in the United States on December 19, 2017. What kind of warranty comes with a Masterbuilt … I demand to be compensated $5000 for the physical and emotional damages I have sustained, as well as a full refund of the unit and brand new cover(approx.$260), which has now been sent through the trash company. Used the smoker maybe six times when I noticed it was not staying on. Contacted the company for resolution and they essentially offered me an electric smoker of theirs that is comparable in price and implied I shouldn't be around a propane smoker. Masterbuilt is a crap company with the worst customer service I have ever dealt with. Nothing has happened...you can't talk with anybody. You can call Masterbuilt at (706) 327-5622 phone number, write an email, fill out a contact form on their website masterbuilt.com, or write a letter to Masterbuilt Mfg, Inc, 1 Masterbuilt Court, Georgia, 31907, United States. Reviewed in the United States on November 28, 2019. Also, multiple times would not maintain the heat and would trip the breaker. We are processing your message. This has been going on for weeks no one will just give me a call to remedy the situation. We got all the meat prepared a day in advance and trying to start the smoker at night, and find out it... We were frying a 15lb turkey. I call and get nothing! CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Columbus, GA - July 31, 2018 Masterbuilt is a wondeful company to work for they put their employees first. I owned the smoker for two years and three weeks. Pissed Consumer © 2020 All Chinese junk does not work no one will answer the phone website a joke, cant submit registration , cant send an email without registrating, I just want to know WHEN CAN I expect the cover to arrive? Reviewers write the most about Masterbuilt Smoker and give it 1.9 stars out of 5. Q. Please call me 205-389-****, so I can get this issue resolved! I've actually had more luck corresponding with whoever runs their Instagram account that the companies own customer service. Review #2290430 is a subjective opinion of poster. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. ...Masterbuilt is a crap company with the worst customer service I have ever dealt with. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. I have cleaned sensors and reset the unit and nothing has worked. Masterbuilt Products and Services Reviews. I am not a pissed off customer somebody tells me I just need to buy something to fix it or how to fix it Id be most appreciated my phone number is 317-840-****.Or my email is MGIERLACH 59@***.com. Worst quality of anything I've ever bought through Amazon. Cannot get a response about installing a replacement part. Reviewed in the United States on June 17, 2017. We uad a traditional barrel smoker grill but I wanted to try electric. Fallon, NV 89406 Paid $86.74 on November 7, 2020. For more information about PissedConsumer check out our Blog article. It is a Masterbuilt MES 130 B Digital Electric Smoker. Finally, my review model was … I would prefer temperature settings on the heating dial instead of just the door thermometer, but it didn't take long to match up the correct color dial to preferred temperature. I ordered a replacement temp control part #990716**** and order #MB30842 in mid October and never received my part and would like to start using my smoker again and need an update when this will ship. Top subscription boxes – right to your door, See all details for Masterbuilt Electric Smoker, © 1996-2020, Amazon.com, Inc. or its affiliates. My only problem so far has been a leak that runs through the door instead of the drip tray, but I'm wondering if there is something I can adjust for that. I find that your customer service sucks. Reviewed in the United States on June 14, 2019. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. What is your customer experience with Masterbuilt? Works great for that. Glassdoor… Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I just want my smoker fixed shouldn't be this hard.. Customer review from I purchased it via the website after much research on various smokers and their reviews. Masterbuilt ranks 416 of 1759 in Appliances and Electronics category. Review #2307120 is a subjective opinion of poster.