These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. It has a soft and comfortable feel is one of the better Tempur mattresses. I then called again today (18th November). Brilliantly impossible system. Karolina said she would get him to call but he never called. I was like where will I keep my all frozen stuffs, veges, milk etc and the guy over the phone didn't want to understand. All you have to do is let us know within 14 days. The Tempur Luna Supreme Cloud Soft is available at Harvey Norman. The guy over the phone told me they don't have particular model in stock and can't deliver it until next Monday and asked me to not to use fridge till then because they have to resell it and I was literally shocked ... to hear that. I got home a few days later to see the lounge in my loungeroom had red stains on it and the inner cup holders were missing and the cup holders had deep scratc...Read more. I checked with the store as well who informed me they are not able to do anything and I will have to contact Harvey Norman online. Normally refunds are because of no stock. Huge discounts on Australia's best mattresses! I’ve emailed, and had a response that it’s been delayed. Customer service should be at the forefront for any store and team including the 2IC, all team members and management should listen and learn about issues. A bit of a stretch for the price though. Avoid shipping charges and pick up your order from your local Harvey Norman store, Simply buy online, select the Free pick up in store option and your selected store will let you know when your order is ready to pick up. My delivery was short ordered - missing was the Meile Vacuum and Bre... ville Toaster Oven. Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman … Some items may take longer to be made available for pickup if … It was to be delivered on 22nd of October 2020. In 2019 I ordered and paid a deposit (because it was out of stock) on a $500+ electrical appliance. Ordered a pair of Sonos One SL only to find out it does not work with wifi protocols of WPA2 Enterprise. I asked to speak to Karolina, the person on the phone couldn’t figure out how to transfer a call and asked me to leave another message and she would get back to me. Don't get someone else to pick up your click and collect item! But they didnot notify or confirm that. The product is still now being sold even though they know there is no stock at all. The Sealy Posturepedic Elevate Oslo Firm is available at Harvey Norman. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The guy over the phone told me they don't have particular model in stock and can't deliver it until next Monday and asked me to not to use fridge till then because they have to resell it and I was literally shocked ...Read more, I couldn’t be more disappointed, ordered online for a simple keyboard nothing hard to deliver or hard to find, I’ve waited a month and a half and still don’t have anything from Harvey Norman, I ordered a keyboard on 10/10/2020 all I got was a purchase receipt then waited till almost a month later to contact them to see what was going on I understood stuff is delayed because of COVID so I messaged in on facebook as recommended talked to this stupid bot then was transferred to a person they told me they would figure it out for me and get back to ...Read more. A glutton for punishment, I recently attended HN Albany WA again to buy a "large-ticket" item, and guess what? This relates to the HN store in Albany WA. Ordered a Christmas Tree online and when it arrived it was so vastly different from the picture that it was not even close to being “as advertised”, r being investigated by the manufacturer and all of this would take “possibly a few weeks” before I may or may not get a refund