Sent an email immediately response nearly 2 weeks later to phone, couldn’t get through after waiting 30 minutes hopeless. Performance & security by Cloudflare, Please complete the security check to access. I have written them and waited more than 2 business days as they suggest and still haven't had a response. • So disappointing for a multi million dollar company that the website is not user-friendly...... very irritating Aveda. I received my Order within 48 hours, well packed and no damage. So now I wait. I go back thinking I can get my order taken care of and time and time again I get frustrated and leave the website. She was not apologetic nor did she care that I have not received my expensive product. I cover a lot of brands here on the LCC, but this one is extra special to me. I only use salon products on my hair and I ran out of shampoo during the pandemic. Ordered product mid April and it is now May 8th and I STILL have not received it! Aveda acts like they are "earth-conscious" when they are the opposite. My mom went to aveda in brooksville florida on cortez Blvd. False advertising of free hand cream but if you don’t include the code that’s In small print hidden in add at time of order you miss out and absolutely no customer service to resolve. I would not recommend ordering from this company on line. I reached out to the customer service and she said to continue to use it because it would get better. I love Aveda products and was happy to find this on Amazon. And the price only goes up, and it gets thinner. Aveda ranks 249 of 895 in Cosmetics and Personal Care category. Never received an online order I place in March 2020. Aveda Tourmaline Charged Radiance Masque Tourmaline Charged Radiance Masque is a very good moisturizing mask for normal to dry skin. I called their parent company Estee Lauder and they have a message that says "We are no longer answering our phone, click. Loved my items! So worse...I stopped using it of course. I contacted customer service and they did nothing. She immediately refunded me while asking for my hair type. :). Although the product is good the customer service is horrid. Their claims of "wind energy" is laughable. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. **note that the city where the product is shipped from is only 2 hours away from me! Crap quality, overpriced, stinky, not earth-conscious, rips off loyal customers. It's overkill. Thanks Aveda!I'm not sure where all the people with complaints. Really happy with my shampoo and experience with Aveda. NEVER AGAIN Aveda! I took before pictures and I cried...my hair was already thinning...now these products have made me bald. The hair gel I purchased recently has such strong and overpowering smell that everyone around you notices. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. One " woman" called me ugly and said I looked like a clown and said I smell. But I did track the package and got a message saying it was returned to sender. Horrified when the delviery arrived in a plain cardboard box with shredded paper in for protection, complained to AVEDA who simply apologised and said they will credit the £3 in 5-7 days............yes 5 -7 days. They were piling up. So I thought I would give Aveda a try. I have rang them several times and no one ever answers. I asked her to cancel the order and she told me no!! Shockingly rude customer service. Aveda’s website is one of the worst yet. I have used this product since the 90’s going to Aveda salon and buying their shampoo conditioner time to find a new product. And complained that I didn't tip last time , I said you were awful. AVEDA Botanical Repair Shampoo & Conditioner It is really nice and balancing, and is excellent at gently cutting through any product build up. Now with the pandemic going on I thought I would buy online. They are not what you think they are and they don't treat their support at all but if you need med supply or refill of medications drugs then you can get from a guy from deep web on telegram username ATEXTAWAY to get it delivered within few days rest assured. The new one is just AMAZING! I was an Aveda customer for a long time but this is it. • Time for me to try out other products with another company! I ordered from this site which offered two free samples which did not arrive. If you purchase from Aveda pray that nothing goes wrong because Aveda, apparently, does not offer customer service. ABSOLUTELY WORSE SITE EVER TO ORDER FROM....NOT WORTH YOUR TIME WITH ALL THE HASSELS....CUSTOMER SERVICE IS THE SAME......LOVE YOUR PRODUCT...BUT FOR PRICE YOU SHOULD BE ASHAMED OF THE BULL CRAP ORDERING SITE YOU HAVE....TOTALLY USELESS. Today I called customer service, waited on hold for 30 min and then pressed 1 to have someone call me back. I never received the shampoo. DO NOT ORDER!! You may need to download version 2.0 now from the Chrome Web Store.